Privacy Policy - TiimTravel.com

TiimTravel.com website is owned by Tiim Travel, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by TiimTravel.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using TiimTravel.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect

To provide you with our luxury travel services, we may collect the following information:

• Personal Identity: Name, gender, date of birth, and passport details.

• Contact Details: Email address, phone number, and physical address.

• Travel Preferences: Dietary requirements, health conditions (relevant to travel), and special interests.

• Payment Information: Billing address and payment card details (processed securely via encrypted gateways).

How we use your information?

Your data is used solely to enhance your travel experience and fulfill our services, including:

• Processing your bookings and issuing travel documents (visas, tickets, vouchers).

• Communicating important updates regarding your itinerary.

• Personalizing your tour experience based on your preferences.

• Sending promotional offers or newsletters (only if you have opted-in).

Information sharing and disclosure

We do not sell or rent your personal information to third parties. We only share your data with essential service providers to fulfill your booking, such as:

• Luxury Partners: Hotels, cruise lines, and transportation companies.

• Government Authorities: For visa processing and immigration requirements.

• Service Providers: Secure payment gateways and IT support services. All third-party partners are required to maintain the confidentiality of your data.

Information security

Tiim Travel employs industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal information from unauthorized access, loss, or misuse. While we strive to protect your data, please be aware that no method of transmission over the internet is 100% secure.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Cookies and tracking

Our website uses "cookies" to enhance your browsing experience and analyze website traffic. Cookies help us remember your preferences and provide a more personalized service. You can choose to disable cookies through your browser settings, though this may limit some functionalities of our website.

Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request the correction of inaccurate information.

• Request the deletion of your data (subject to legal or contractual obligations).

• Opt-out of marketing communications at any time.

Changes to this policy

Tiim Travel reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date.

Legal disclosure

• Operator Identity: This website and the services provided are operated by Tiim Travel, a legally registered travel entity in Vietnam. Our International Tour Operator License 79944/TCDL-GPLHQT is issued by the Vietnam National Administration of Tourism (VNAT).

• Regulatory Compliance: We process personal data in compliance with the laws of Vietnam and strive to adhere to international data protection standards, including the General Data Protection Regulation (GDPR) for our European clients.

• Legal Obligation to Disclose: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served on our website.

• Limitation of Liability for External Links: While we protect your data on tiimtravel.com, our website contains links to third-party sites (e.g., Luxury Cruises or Hotels). Tiim Travel is not responsible for the privacy practices or the content of such external websites. We encourage you to review their privacy policies before providing any personal information.

Contact information

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to travel@tiimtravel.com.