We are a ticket agent. That means our obligations to you are to provide you with a ticket to enable entry to the attraction detailed on your confirmation. 

All details and descriptions featured on our website are for guidance only. The images used on our website to illustrate the experiences, particularly those that take place at more than one location, are used as an indication only. Please be aware that the vehicles, craft, machines, animals and settings at each venue may vary. We endeavour to ensure that all the information and prices on our website are accurate. However, occasionally technical errors occur, and we reserve the right to correct prices and other details in such circumstances even after a confirmation email has been sent.

When ordering tickets online, full payment is required at the time of order. Upon receipt of full payment, we will issue a confirmation with QR code to check in for service via email. It is your responsibility to check your ticket order confirmation email and to urgently advise us if there are any errors or omissions. Your rights may be affected in relation to any matter arising as a result of such error or omission if you fail to do so. 

It is a condition of our agreement that you are covered by adequate travel insurance for the trip on which you use your tickets. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues including COVID-19, and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.

 

We will try to assist in the event that you need to change or cancel your confirmed ticket order, but we cannot guarantee that the ticket terms or supplier will allow such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the ticket and may be subject to charges.

If you need to make a change to or cancel your confirmed ticket order, and the terms of the tickets you have booked allow, you should contact us via email travel@tiimtravel.com. 

On occasion, it may be necessary for the supplier to amend certain tickets or to cancel them. We reserve the right to amend or cancel tickets on behalf of a ticket supplier at any time. A supplier might change also the ticket entitlements, ticket validity or ticket price. In this situation, customers who have paid in full and already received their tickets will not usually be affected by such a change. Very rarely, after your tickets have been activated, the supplier of your service may be forced by Force Majeure to change or cancel part or all of your tickets or close a park, attraction or experience. If this does happen then we regret that neither we nor your supplier(s) will be able to provide any refunds, pay you any compensation or meet any losses or expenses you incur as a result.

Except where otherwise expressly stated in these order conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, the threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, pandemics, epidemics, industrial dispute, natural or nuclear disaster, fire, chemical or biological disaster, adverse weather conditions, the act of any government or other national or local authority and all similar events outside our or the supplier(s) concerned’s control. 

Any complaints or problems relating to the order and supply of any ticket must be reported to us in writing immediately. Please address all emails to travel@tiimtravel.com. We will acknowledge all complaints within 03 working days. Sometimes we need to investigate issues raised with 3rd party suppliers which may take time to do so. We do however aim to respond in full within 14 days. If for any reason we are unable to respond within that time, we will endeavour to notify you as soon as possible. If you fail to follow these procedures there will be less opportunity for us and/ or the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

We must be advised at the time of the order of any disability and special requirements so that we may notify the supplier concerned. Special facilities can be requested but may not be guaranteed. Acting reasonably, if suppliers are unable to properly accommodate the needs of the person(s) concerned, we may refuse to confirm your ticket order or if you did not give us full details at the time of order, cancel it and impose applicable cancellation charges when we or they become aware of these details.

If you have any special request, you must advise us in writing at the time of order. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless any supplier has specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation letter or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

We both acknowledge the COVID-19 global crisis and accept our obligations to comply with any official guidance from governments or local authorities. Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you, in the following circumstances:

• If you, or anyone in your booking party, test positive for Covid-19 and have to quarantine for a period of time.

• You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday or that portion of the holiday.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting an attraction or joining a tour or activity, you voluntarily assume all risks related to exposure to COVID-19.

You also acknowledge that the suppliers providing your services will need to comply with national and/or local guidelines and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as the use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the experience and all measures will be taken with the purpose of securing your safety and those around you.

 

We are a travel agent who sells accommodation vouchers. That means our obligations to you are to provide you with a booking to enable check in to the hotel/resort detailed on your confirmation. You must be 18 years old at the time of booking and possess the legal capacity and authority to act and travel as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.

 

When ordering tickets online, full payment is required at the time of order. Upon receipt of full payment, we will issue a confirmation with QR code to check in for service via email. It is your responsibility to check your ticket order confirmation email and to urgently advise us if there are any errors or omissions. Your rights may be affected in relation to any matter arising as a result of such error or omission if you fail to do so. 

 

When rendering our voucher, the information of terms and conditions that we disclose is based on the information provided to us by Hotel/Resort. Please read carefully the terms and conditions provided in the description, including but not limited to: Inclusion, applicable period, booking policy, surcharge policy, change policy, cancellation policy.

 

 

01 JAN 2021: Western New Year Day

09 FEB 2021 - 17 FEB 2021: Vietnamese Lunar New Year

21 APR 2021: Hung Kings Commemorations

30 APR 2021: Reunification Day

01 MAY 2021: International Labor Day

02 SEP 2021: National Day

01 JAN 2022: Western New Year Day

 

Making a booking through the web page involves the complete acceptance on the part of the customer of each and every general condition, which is considered an integral part of the booking in accordance with the specific legislation in force.

 

 

When a booking is made, it is done by making a secure credit card payment and the instant confirmation is issued after payment.

 

 

The services detailed according to the booking conditions.

 

 

On making the booking, the customer is fully and exclusively responsible for the accuracy of all the information that has to be provided. If it proves to be incorrect, this could lead to the cancellation of the booking. In case of poor service due to client culpability, we will not take any responsibility and will not refund the money.

 

 

For any changes, please email us travel@tiimtravel.com.
Passengers may cancel the services requested at any time. Please send us an email to travel@tiimtravel.com.

If the reservation is cancelled more than 07 days before the service: 100% of the reservation minus 5 USD (five US dollar) administration fee will be refunded.

If the reservation is cancelled within 07 days of the service you will lose the amount of the reservation.

 

 

Your luggage entitlement is 1 x bag or suitcase per person, maximum weight 20 kg and maximum combined size of 160 cm (length+width+height) and one piece of hand luggage, maximum weight 5kg.

 

Extra luggage has to be specified at the booking. Special baggage such as bicycles, surfboards, golf clubs, etc. must be specified in writing to our email travel@tiimtravel.com at the time of booking.

We are out of position to be responsible for any loss or damage of your luggage. Please ensure you have travel insurance covering any loss or damage to your luggage.

 

 

As a transport company, we always advise our customers to take out customized travel insurance. Always make sure that travel insurance meets your needs. Always print the travel insurance coverage and always carry it with you on your journey. We always recommend travel insurance so that you have sufficient coverage in all circumstances and you do not have to face unexpected costs.

 

 

Are there any supplements added to the stipulated prices? No. We provide you with an updated website with a fixed price, without additional supplements.

 

How shall I pay the transfers? Transfer fees must be paid in advance by credit cards.

 

Will I receive a booking confirmation? Yes.  We send the confirmation to your email immediately when you complete the booking. If you do not receive the confirmation, please check your spam box.

 

Is my payment by Internet secure? Yes. Please click the Private Policy at the bottom right hand of the page for more information.