Terms & Conditions


Terms and Conditions for Visa Service Only
 
In these Terms and Conditions “WE, OUR, US” refers to www.tiimtravel.com operated by Tiim Travel Co., Ltd.
 
YOUR SERVICE CONTRACT
 
Please read these terms and conditions carefully as they set out the basis upon which TIIM TRAVEL CO., LTD. (“Tiim® Travel”, “we”, “us”, “our”) will accept bookings. Your contract is with TIIM TRAVEL CO., LTD. We are registered in Vietnam under business license number 0312032800 with our head office at 19th floor, Indochina Park Tower, 4 Nguyen Dinh Chieu street, Dakao Ward, District 1, Ho Chi Minh City, and branch at 2nd floor, Vinaconex Tower, 47 Dien Bien Phu street, Dakao Ward, District 1, Ho Chi Minh City. Our International tour operator licence number 79944/TCDL-GPLHQT issued by Vietnam National Administration of Tourism.
 
When you make a booking you guarantee that you have the authority to accept, and do accept, on behalf of your party the terms of these booking terms and conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the basis of these booking terms and conditions, which are governed by Vietnam law, and the jurisdiction of the Ho Chi Minh courts. 
 
We will only accept bookings if the lead name of the booking is over 18 years of age. Written consent from parent / legal guardian is required for any travelers under the age of 18 who are travelling without their parents or legal guardians. 
 
We reserve the right to amend our booking conditions.
 
ACCEPTANCE OF TERMS 
 
You agree that you will not use the Website for illegal purposes, and will respect all applicable laws and regulations.
 
You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
 
You agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
 
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
 
If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website.
 
DEFINITIONS
 
Valid passport: Passports used to apply for the online visa process must be valid at least 06 months beyond the registered date of arrival. Applicants are fully responsible for checking this passport validity before using it to apply for Vietnam online visa process. If passports are less than 06 months’ validity counting from date of arrival, it must be renewed before apply.
 
Personal details on original passport: The personal information shown on the main page (with picture of applicant). Applicants are fully responsible for providing their ENGLISH DETAILS when applying for Vietnam online visa process. Special characters/letters in their own languages will not be accepted on the system for visa process. Only ENGLISH FULL NAME at the bottom line of passport main page is accepted to use for the visa process. Please convert the applicant’s passport details all into ENGLISH when applying for Vietnam visa.
 
Date format on website online application submission section: dd/mm/yy – 20/06/2020
 
Time Zone: Hanoi standard time GMT+7
 
Available working days for visa process: All week days from MONDAY to FRIDAY – excluding SATURDAY and SUNDAY, and public national / international holidays.
 
Available working hours for visa process: From 8.30 AM to 15.30 PM – Vietnam timezone on every working days.
 
Single entry: Enter Vietnam only 1 time and exit Vietnam only 1 time.
 
Multiple entries means you are allowed to enter and exit Vietnam multiple times within a given period of time (1 month or 3 months). For example: 3 month multiple entry visa means you are allowed to enter and exit Vietnam multiple times from the approved date plus 3 calendar consecutive months.
 
MODIFICATION
 
Tiim® Travel reserves the right to change any part of this agreement without notice and your use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
 
We have completed discretion to modify or remove any part of this site without warning or liability arising from such action.
 
CANCELLATIONS AND REFUNDS
 
Your visa application will be auto-processed with all information you provided. Therefore, your application fee is non-refundable, non-changeable after submission.
 
INFORMATION PROVIDED IN THE APPLICATION
 
It is imperative that you provide us with all the correct information required for your requested visa at the time of your intended departure. Tiim® Travel shall not be responsible for any visa granted incorrectly or refused entry due to incorrect visa information and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you should check your visa confirmation letter against your passport and personal information prior to departure.
 
VISA APPLICATION CAN NOT BE CHANGED/AMENDED/CANCELLED
 
The visa application can NOT be CHANGED/AMENDED/CANCELLED once it is submitted, so please double check all information to make sure all information is accurate. 
 
GUARANTEED REFUND WHEN APPLICATION IS REJECTED BY IMMIGRATION DEPARTMENT
 
We guarantee to refund fully amount you paid if your application is rejected by Vietnamese Immigration Department.
 
PROCESSING TIME AND SERVICE COMPLETION 
 
Processing time is described in the booking you order, such as: 
 
- Normal processing time is 3 working days
- 2 working days
- 1 working day
- Urgent 4 working hours
- Express 2 working hours
- Super express 2 hours at weekend and holidays
 
Our service is completed when you receive the result you order:
 
- The VOA approval letter is sent to the email address you provided
- The E-visa is sent to the email address you provided
- Fast track
- Visa extension
- Visa renew
- Work permit
- Resident Card
 
EMAIL ADDRESS TO RECEIVE VOA OR EVISA
 
You are required to notify us if you do not receive the service result in time.
 
We are not responsible for any delay/loss caused by the wrong email addresses provided by applicants or the situation that applicants do not notify us by email that approval letter is not received.
 
CHECK INFORMATION WHEN RECEIVING RESULT
 
Immigration officers sometimes make mistakes. We suggest that you should check the details on the result carefully when you receive. If you find any errors, please inform us immediately by email within 24 hours for free correction. Beyond that duration of time, correction will be fully charged. 
 
WEEKEND AND PUBLIC HOLIDAYS IN 2020-2021
 
At weekend and in public holidays, urgent visa service is still available.
 
Weekend: Saturdays and Sundays.
 
Public holidays:
22 JAN 2020 - 29 JAN 2020: Vietnamese Lunar New Year
02 APR 2020: Hung Kings Commemorations
30 APR 2020: Reunification Day
01 MAY 2020: International Labor Day
02 SEP 2020: National Day
01 JAN 2021: Western New Year Day
 
DISCLAIMERS
 
We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or we are unable to send it to you on time as promised.